BBC iPlayer Not Working on Firestick | Possible Fixes

BBC iPlayer is a popular VOD service introduced by the BBC. It mainly comprises British TV content in various categories such as Drama, Comedy, Documentaries, Sports, Music, Lifestyle, and more. But you should remember that it is only accessible in the UK. So, it is a perfect destination to watch movies like North by Northwest, To Catch a Thief, Crazy Rich Asians, Casablanca, etc. BBC iPlayer app is available for Amazon Fire TV, Apple TV, iOS, Android, Chromecast, Android TV, and much more. However, users reported that the app sometimes crashes and shows errors on their Firestick. This tutorial will help you to resolve BBC iPlayer not working on Firestick problems in all possible ways.

Reasons for BBC iPlayer Not Working on Firestick

The following are the most common reasons for BBC iPlayer to stop working on your Firestick device.

  • There might be an issue in their service or a global outage.
  • The BBC iPlayer app cache files are corrupted with bulk junk files present on your Firestick.
  • When you probably have an older version of your Firestick operating system.
  • Running multiple apps in the background makes RAM insufficient for BBC iPlayer to work.
  • You should update the BBC iPlayer on Firestick

Can I Fix the BBC iPlayer Not Working Issue

One of the issues may be that the BBC iPlayer is not available in your region. So, only this platform is not working on your Fire TV. Also, there will be no issues with streaming the BBC iPlayer’s content because it is free to use. If you are in a situation where the BBC iPlayer is not working, the following guide will be useful to you.

Error Messages of BBC iPlayer on Firestick

  • BBC iPlayer works only in the UK.
  • This content doesn’t seem to be working.
  • Something went wrong loading this program.
  • This content is currently not available on this device.
  • Installation incomplete.
  • The content cannot be played in our HTML5 Player.

Fixes for BBC iPlayer Not Working on Firestick

Here are the possible troubleshooting tricks to fix BBC iPlayer issues while streaming on Firestick.

1) Disable the VPN

Basically, BBC iPlayer will not support VPN. Henceforth, you have to disconnect the VPN if you have turned it on by mistake. It is because it is accessible only in the UK due to the streaming laws and regulations of BBC. After disabling the VPN, relaunch the BBC iPlayer app on your Firestick and make sure it is working.

Note: There is no need to activate a VPN if you are streaming it from the UK.

2) Clear BBC iPlayer Cache

If you have installed many applications on your Firestick, it will store excess cache files on your memory. As a result, some files get corrupted and make your storage full. Therefore, you have to clear the cache using the steps given below.

1) Launch the Settings from the Firestick home screen.

Settings cog icon

2) Select the Applications tile from the list.

3) Next, click on Manage Installed Applications.

4) From there, choose the BBC iPlayer app.

5) Finally, click Clear Cache.

Clear Cache to fix BBC iPlayer not working on Firestick

3) Reinstall BBC iPlayer

Sometimes, problems may occur due to improper installation. So you have to remove the existing app and reinstall it again to fix the issues. Here are the steps to do so.

1) Tap the Settings icon.

Settings icon on Firestick

2) From the options list, choose Applications.

3) Select Manage Installed Applications to proceed.

Manage Installed Applications - BBC iPlayer Not Working on Firestick

4) Scroll down and select BBC iPlayer from the list of apps.

5) At last, click Uninstall.

Uninstall BBC iPlayer to fix not working issue on Firestick

6) Go back to the Fire TV home, click the Find menu and select the Search tile.

7) After that, search for BBC iPlayer and click on it.

8) Tap the Get button to install the app.

Related: How to Fix NBC App Not Working on Firestick Issue

4) Check System Clock Time

Suppose the clock time on your Firestick might be wrong, and the BBC iPlayer app will not work. Just follow the instructions given below to set your Firestick clock time.

1) Go to the Settings on your Firestick.

2) Next, click on Preferences and select Time Zone.

Time Zone - BBC iPlayer Not Working on Firestick

3) Lastly, select the respective region from the list.

5) Update BBC iPlayer

Updating the BBC iPlayer app will resolve all kinds of errors you face on your Firestick. If you haven’t done it yet, proceed with updating the app.

1) Click the Applications icon from the Firestick home screen.

Applications tile on Firestick

2) After that, highlight the BBC iPlayer from the list.

3) Using your Fire TV remote, press the 3-lines menu and tap on the More Info option.

4) If it shows any update, click the Update button.

5) BBC iPlayer will be updated.

Later, you can launch the app and check if it is working without issues.

6) Update Your Firestick

When your Firestick device is running with an outdated version, the system firmware may crash with minimal functions. However, you will get enhanced security with new add-on features if you update it. Below are the steps to update your Firestick.

1) Tap the Gear icon to open the Firestick settings.

2) Select My Fire TV.

My Fire TV

3) After that, click the About option.

About option on Firestick

4) Now, tap Check for Updates.

Check for Updates - BBC iPlayer Not Working on Firestick

5) If it displays any update, click on it to download.

6) Once downloaded, select Install Update.

7) After it gets updated, it will automatically restart your Firestick device.

Now, launch the BBC iPlayer app and check whether you can stream the videos on TV.

7) Reset Your Firestick

When any of the above fixes haven’t resolved the issue, you must reset your Firestick. By doing this, unwanted corrupted files, internal bugs, and saved data get removed. The process involves the following steps.

1) Go to the Settings.

2) Pick My Fire TV from the options.

3) Next, click on Reset to Factory Defaults.

Reset to Factory Defaults option

4) Enter your Firestick PIN to confirm it.

5) Finally, click the Reset button.

Reset button - BBC iPlayer Not Working on Firestick

Note: You have to install the BBC iPlayer app again and check whether it is working correctly.


These are the possible troubleshooting measures to resolve BBC iPlayer’s not working issues. If the problem persists even after following these tricks, you must visit downdetector to see the global outage report.

Frequently Asked Questions

1. Why is the BBC iPlayer not working on your Firestick or Fire TV?

You may be connected to the VPN while streaming on BBC iPlayer. So, disable the VPN if connected to any and fix the not working issue.

2. Can you fix the BBC iPlayer not working issue on Firestick?

Yes, you can follow the basic troubleshooting methods to fix the BBC iPlayer not working issue on Firestick.

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